Pillar · Analytics

Process re-engineering with measurable outcomes — and the artifacts that prove it.

This is the pillar people often miscategorize as "business analysis," but the substance is sharper: Lean Six Sigma DMAIC for measurable process re-engineering, BizBok-based capability mapping that drives real investment decisions, and requirements traceability that survives audit. The signature outcome is the 55% process timeliness gain at Washington State HCA — and the methodology that produced it is on this page.

Playbook

The artifacts behind the analytics work.

Live, formula-driven tools — DMAIC workbooks, requirements traceability matrices — that demonstrate the underlying rigor without giving the methodology away.

Case studies

Measurable outcomes, not slideware.

Washington State HCA — APD Process Re-engineering

Washington Health Care Authority · Dec 2016 – Dec 2018
55%
Process timeliness improvement
Context
Washington's state Medicaid agency develops Advance Planning Documents (APDs) to request federal Medicaid IT funding from CMS. The APD development process was lagging deadlines, creating opportunity losses from unanticipated funding gaps.
Challenge
A multi-step, multi-stakeholder process spanning policy, financial, technical, and federal-compliance inputs had to be re-engineered without disrupting the in-flight APD submissions or losing the federal funding flow that depended on them.
Approach
Full Lean Six Sigma DMAIC cycle (Define → Measure → Analyze → Improve → Control) combined with MITA EA framework models; value stream analysis to identify the dominant defect drivers; standardized process templates that replaced ad-hoc precedent-driven work.
Outcome
55% improvement in APD process timeliness, eliminating opportunity losses from federal funding lags. Standardized templates delivered measurable agency staff productivity gains, and the re-engineered model is structured for replicable adoption across peer state Medicaid agencies.
What you'd inherit
A full DMAIC workbook plus the re-engineered process templates — a proof point that DMAIC produces measurable, defensible outcomes in regulated public-sector work, not just manufacturing case studies.

California DHCS — IAM Security Domain Capability Mapping

California Department of Health Care Services · Feb 2024 – Jun 2024
IAM
Security Domain · MES ecosystem-wide
Context
California's Medicaid agency needed deep capability mapping of the Identity and Access Management (IAM) Security Domain — work that, because IAM spans the full Medicaid Enterprise System ecosystem, naturally reached across program lines including Child Support, TANF, SNAP, and Medicaid.
Challenge
Produce executive-grade IAM capability evidence in a defensible analytical structure — capturing the cross-program-line interdependencies typical capability maps abstract away, not just the domain in isolation.
Approach
TOGAF ADM combined with BizBok business architecture methods applied to the IAM domain — capability mapping, value stream analyses, capability maturity assessment, and investment prioritization matrices structured for executive consumption across every MES program line IAM touches.
Outcome
Full IAM Security Domain capability mapping delivered to agency executive leadership — in a format that supports actual investment decisions, with cross-program-line dependencies captured rather than abstracted away.
What you'd inherit
A BizBok-aligned capability mapping structure proven on a security-domain engagement with ecosystem-wide reach, plus the Invest / Protect / Monitor / Optimize prioritization quadrant that makes the map actionable.

SANDAG — ERP Readiness & Requirements Traceability

San Diego Association of Governments · Dec 2018 – Nov 2020
14
Business areas modeled and traced
Context
A regional planning agency preparing to procure an enterprise ERP system that would replace fragmented finance, HR, procurement, and grants management capabilities across 14 distinct business areas.
Challenge
Produce current-state process definitions, future-state designs, gap analyses, and RFP-ready business and technical requirements with full traceability — defensible against vendor challenge during evaluation and audit-survivable after award.
Approach
Cross-business-area requirements elicitation, BPMN current/future state modeling, weighted requirements traceability through evaluation scoring and gap analysis, with explicit separation of mandatory and desirable gaps.
Outcome
RFP-ready business and technical requirements with full traceability that survived vendor evaluation; the audit trail fed directly into the contract that followed selection.
What you'd inherit
An RFP Requirements Traceability Matrix proven at agency-ERP scale, with the weighted scoring and gap-analysis structure that makes a procurement defensible to challenge.
Discuss analytics

Have a process that needs measurable improvement?

DMAIC, requirements traceability, or BizBok-based capability mapping — if you're staring at a process that's drifted, or an ERP procurement that needs defensible structure, let's discuss what would actually work.

Email rjames@s1techconsulting.com
Engagement models See how I structure work